Help

Accommodation / stay

If you are sure you have found the accommodation you were looking for and it is available on the requested dates, just enter the number of adults and children and click on the reserve button.The next step will be to enter your personal details and your bank card details in the reservation form; once you have checked that all the information is correct, click on reserve again. Before you do this, we recommend you read the accommodation's Cancellation policy and reservation conditions.

When you make the reservation, you only need to make a payment on account for the rental, this is usually 30% or 40% depending on the conditions of the accommodation provider.

All payments will be made via securely encrypted connections. If you look in the browser’s address bar, you can see a padlock, which means the payment is secure. We take special care of the privacy of our customers’ data. Read more about our privacy policy here.

The means of payment accepted are VISA, MASTERCARD and bank transfer; in the event of payment by bank transfer, you will have 3 business days to send us supporting documentation thereof to bookings@tripkay.com or your reservation will be cancelled on the 4th without prior notice.

If you have any questions concerning Secure payment, please do not hesitate to contact us.

If you are paying by card, after making all the necessary verifications, you will get a confirmation via e-mail within 24h which, if it falls on a weekend or public holiday, may take 48h. If you are making the payment by transfer, we will not send the confirmation until the money has been deposited in the account, meaning it may take a few days longer. If, after these periods, you have not received any e-mail, please contact us again.

The prices on the website are inclusive of taxes.The price shown on the website includes accommodation as well as basic kitchenware, cutlery and other objects necessary to inhabit the house.

Generally, the final cleaning and bedlinen are included in the price (but not always), along with the towels, air conditioning, WI FI etc...; this should always be established in the description of the accommodation where it describes the services included and which are optional.

Generally, when it comes to collecting the keys, a deposit or surety is established, not included in the price, which will be returned upon vacating the house, as long as there is no damage.

Currently in Catalonia, a tourist tax is applied upon arrival, which the customer must pay at reception. The tax is calculated by person and day of stay. The amount can vary from €0.50 to €2.50 person/day, depending on the type of establishment and its location, with a maximum of 6 days.

Any change request shall be subject to availability; if the change is in the same home (change of dates, etc…), and this means an increase in the cost of the reservation, the customer must defray said increase and, on some occasions, a charge for the change depending on the provider's conditions.

Should said change mean a reduction in the price of the reservation or if a change in accommodation is sought, said changes will be treated like a cancellation. To request a modification, contact us in writing at bookings@tripkay.comattaching a copy of your initial reservation.

Reservations must be made in writing by sending an e-mail to bookings@tripkay.comwith the confirmation of your reservation.

Cancellations by phone are not accepted.

Bear in mind that cancellation penalties may apply according to the conditions of each provider. The penalty will be indicated in the details of each accommodation or in the general conditions of each provider; normally cancellation costs are higher the nearer you get to the arrival date, and can reach up to 100% of the total price.

In the event of cancellation, a cancellation charge of €25 will be applied for administrative fees.

Generally, check-in is in the afternoon and check-out in the morning, but the exact schedule will depend on each provider’s conditions and may be consulted in the accommodation details.

Some providers give the option of an early or a late check-out, as well as the possibility of arriving outside business hours at a surcharge; if you are interested in any of these options, consult your provider directly once you have your reservation confirmation details.

TripKay works with professional local agents in the management of tourist accommodation. All accommodation is subject to quality checks by its providers, and we insist the information provided in the accommodation details is 100% accurate. If an apartment doesn’t come up to scratch, it is automatically removed from our portal.

In the event of a minor problem, for example certain elements not working properly, imperfections or lack of equipment, the customer must inform the accommodation management agency as soon as possible for a rapid resolution.

In any event, if, upon arrival, you are not satisfied and consider that the characteristics of the accommodation do not match those in the advert, you have 24h after check-in to inform us by e-mail at bookings@tripkay.com and we will do all we can to resolve your problem as soon as possible or seek an alternative if necessary.

Comments are key when it comes to deciding upon your accommodation. A comment from a customer who has stayed in an apartment can give a much clearer view of what they found upon arrival, provide security and benefit both future customers and providers, who can use negative comments to improve.

If you wish to write a comment, we recommend you do so through Trustpilot. Once your stay is over, you will get an e-mail inviting you to leave a comment on said platform simply and rapidly.

You may contact us Monday to Friday from 9 to 17h by telephone and by e-mail on Saturdays and Sundays at bookings@tripkay.com.

Each property owner will state whether or not pets are allowed; bear in mind that if accepted, they may incur an additional charge.